Privacy Policy

We, Yeti Studio LTD. and its affiliates, are committed to protecting your privacy. We limit the collection of your data. We only collect data that is required to maintain the service.

This Privacy Policy describes how we collect, use, and share your data in connection with your use of our websites , services, and applications (collectively, "Yeti Pro VPN"). The Privacy Policy does not apply to data that you send and/or receive from third party websites that you may process through Yeti Pro VPN

1 COLLECTION OF DATA

1.1. Data we do not collect

We do not collect the following data:
1) Names (including subscriber names, user names, and screen names);
2) Addresses (including residential addresses and business addresses);
3) Telephone numbers; and
4) Payment details:

a) We do not collect your payment details for Yeti Pro VPN. We do not collect or store credit card numbers, bank account numbers, or billing records.

b) When you make payments to us, Yeti Pro VPN may redirect you to the website of a third party payment processor to complete the transaction. To understand what personal data the third party processor collects and stores, please refer to the respective processor's terms and privacy policy

We do not collect sensitive data as we’ve engineered our systems to categorically eliminate the storage of sensitive data.

We do not collect any data related to your online activities. We do not collect data logs of your activity, including:

1) Browsing history;
2) Traffic destination;
3) Data content; and
4) DNS queries.

We do not collect data of your connection logs, including:
1) Your IP address;
2) Your outgoing VPN IP address;
3) Connection timestamp; and
4) Session duration.

As we do not collect data logs of your activity or connection logs, we do not know:
1) The websites you visit;
2) The time you connected to Yeti Pro VPN; and
3) The set of original IP addresses of your computer or the temporarily assigned network addresses.

1.2 Data we collect
We limit the collection of your data. We only collect data that is required to maintain Yeti Pro VPN.

1.2.1 Data that you give us
We collect the data that you give us through your interaction with Yeti Pro VPN. When you register for an Account, we may ask for your email address. The amount of data you give us depends on your privacy settings.

We use your email to:
1) Communicate with you;
2) Send you updates and announcements; and
3) Send marketing information, such as our offers, surveys, invitations, and other content.

If you contact us directly, we may receive data such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other personal data you may choose to provide to us in your communication to us.

You may withdraw your consent to our use of your email address for the above purposes.

1.2.2 Data necessary for us to maintain the quality of Yeti Pro VPN

We collect the following data related to your use of Yeti Pro VPN:
1) Data related to versions of Yeti Pro VPN: we collect data related to your version of Yeti Pro VPN. This allows us to efficiently identify and eliminate technical issues that you may face.

2) Data related to VPN connection: we collect abstracted data related to your use of Yeti Pro VPN. This includes the success of VPN connections, the VPN location you connected, your country, and your internet service provider. You cannot be identified from this abstracted data.

3) Amount of data transferred: we collect the aggregate sum of data transferred to ensure individual users do not use too much data at the expense of other users.

4) Anonymous data for network diagnostics, study and analysis: We collect anonymised data to operate Yeti Pro VPN, including diagnostic data VPN connection failures, speed test data, and crash reports.

2. USE OF DATA
We use, combine, and process your data for the following purposes:

2.1 Security
We authenticate your use of Yeti Pro VPN by assigning a unique identifier to you while you register for the service via your email address. This unique identifier identifies you through your device identification code without reference to other data. The purpose of the unique identifier is for us to determine the level of service you have signed up for before we establish your Yeti Pro VPN connection.

We do not use other forms of your data to verify your identity.

2.2 System diagnostics

We use your data related to your Yeti Pro VPN usage to perform internal operations necessary to maintain Yeti Pro VPN. This includes troubleshooting operational problems, conducting data analysis, and analysing activity trends.

2.3 Customer support
We use your data to resolve customer support issues. For example, we may investigate and address concerns, monitor and improve our customer support responses, respond to your questions and feedback, and inform you of steps taken to resolve customer support issues.

We may communicate with you to provide you with updates relating to Yeti Pro VPN, and for marketing and promotional purposes.

2.4 Research and development
We use your data to understand and analyse your use of Yeti Pro VPN to develop new products, services, features, and functionality.

2.5 Service providers
We use data from service providers and third-party vendors to provide and market Yeti Pro VPN.

3. SHARING AND TRANSFER OF DATA
We share and transfer your data in various ways, including the following:

3.1 Aggregated anonymous data
We use and share your data with our partners in aggregated or anonymised form that cannot be used to identify individual users.

3.2 Referral
If you sign up for Yeti Pro VPN through a referral from a friend, we may let your friend know that you used their referral to sign up for Yeti Pro VPN.

3.3 Analytics
We share and transfer your anonymised statistics and analytics data for network diagnostics.

3.4 Business transfers
Your data may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership.

3.5 With your consent
With your consent and instruction, we may share your data.

3.6 International data transfers

3.7 We may process your data to any countries in which we engage service providers. You acknowledge the transfer of your data outside of the country where you reside. We will ensure your data is protected before transferring the data.

4. SECURITY MEASURES
We implement robust security measures to protect your data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. We ensure that our computer networks are secure. We adopt access control measures. Our staff’s access to your data is restricted to a need-to-know basis.

We do not collect or store any traffic data or personal data in our data centres.

5. DATA RETENTION
We retain your data when we have an ongoing legitimate business need to do so, such as providing you with a service you requested, or complying with applicable legal, tax, or accounting requirements.

When we have no ongoing legitimate business need to process your data, we will delete or anonymise it. If it is not possible to delete or anonymise your data (for example, because it has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

6.RIGHT TO BE FORGOTTEN

We will erase your data when:
1) Your data is no longer necessary for the purpose which we originally collected or processed it for;
2) You withdraw your consent to us holding your data, and we are relying on your consent as the lawful basis for holding on to your data;
3) You object to our processing of your data, and there is no overriding legitimate interest for us to continue such processing; or
4) We are processing your data for direct marketing purposes and you object to that processing.

7. THIRD PARTY SERVICES
You may access other third party services while using Yeti Pro VPN, for example, by clicking on links of third party services from within Yeti Pro VPN. We are not responsible for the privacy policies and/or practices of these third party services. We encourage you to carefully review their privacy policies.

Please specify your request by emailing support@yetivpn.com.

If you are the parent of a child who is under 13 years of age (or under another age specified by applicable regulations) and believe your child has provided us with information, please fill out by emailing support@yetivpn.com and we will delete the information from our system.

To preserve the confidentiality of your information, we must be able to correctly identify you. For this reason, please provide us with a copy of an official document to prove your identity. This copy will be safely destroyed within two months of your request being received and closed.

Our team will look into your request and answer you within one month, unless your request requires further investigation. You’ll be specifically informed if that is the case.

13. CCPA
The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.

As a Californian consumer, you also have the right, at any time, to opt out of any type of selling of your personal information.

Please note that we do not sell your personal information to provide Yeti Pro VPN or our services described in this Privacy Policy. Our partners and providers who work with us may have access to your personal information in order to provide you with the services within the limits and throughout the duration of our agreement, but they can’t reuse your personal information for any other purposes. Our contracts are strictly drafted to protect your personal information and your privacy rights.

13. BREACH NOTIFICATION
We will report serious breaches of your data to the relevant supervisory authority to ensure your data is protected.

14. CHANGES TO THIS PRIVACY POLICY
To ensure compliance with applicable laws, this Privacy Policy may be modified from time to time without prior notice to you. Your continued use of Yeti Pro VPN constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be posted on our websites.

If we materially change the ways in which we use or share your data previously collected through Yeti Pro VPN, we will notify you through Yeti Pro VPN, email, or other communication.

15. DATA PROTECTION OFFICER
HP Yeo is our Data Protection Officer ("DPO"). The DPO may be contacted at support@yetivpn.com

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at support@yetivpn.com